Skip to content Skip to navigation menu
100% OEM Parts for Every Commercial Kitchen. Shop Online and Parts Ship Today! Call us at 1-800- 458-5593

Terms and Conditions


Welcome to Please review the following Terms and Conditions that govern your use and purchase of products (collectively, 'Use') of our Site. Your Use of our Site constitutes your acceptance of, and agreement to follow and be bound by, such policies and by the Terms of Use. Heritage Parts reserves the right, at any time, to modify, alter or update our Site, policies and these Terms of Use.

If you have any questions or comments with respects to these Terms and Conditions, Use of the Site, and Purchase of Items, please direct questions or comments to: [email protected]

Toll Free:


Heritage Parts
5130 Executive Blvd.
Fort Wayne, IN 46808

Item Availability

Heritage Parts strives to maintain real time inventory on our Site. Item availability on our Site is not guaranteed, as it may be low in stock.  Items may not ship same day if an ordered item is not available by the time your order processes.  You will receive confirmation once your item(s) has shipped.


Prices are based on manufacturers' published list price. 'Your Price' indicates your discounted list price. Prices do not include freight, handling fees, taxes, or duties, and are subject to correction or change without notice.

Sales Tax

Customers are responsible for all applicable taxes or for providing valid sales tax exemption certificates.

Payment Terms

Heritage Parts accepts Visa, MasterCard, American Express, and Discover.

Shipping and Handling Charges

Shipping and Handling Charges are calculated and billed at time of transaction. COD shipments are not permitted via web orders. Other terms and conditions may apply to special orders including freight collect, export orders, hazardous materials, special handling or shipments outside the contiguous United States. Any extra charges incurred for additional services such as customer's carrier or special handling by the carrier, must be paid by the customer. If customer uses a personal carrier account and product is damaged in transit, customer must file claim with the carrier.

Force Majeure

Heritage Parts shall not be liable for any delay in or impairment of performance resulting in whole or in part from any force majeure event, including but not limited to acts of God, labor disruptions, shortages, inability to procure product, supplies of raw materials, severe weather conditions, or any other circumstances or cause beyond the control of Heritage Parts in the conduct of its businesses.

Product Substitution

Products may be substituted by the manufacturer and may not always exactly match descriptions and/or images.

Returns Policy

An item purchased from Heritage Parts may be returned for various reasons. The Returns Policy outlined below offers a reference guide to assist you with understanding the different classifications of returns and the actions needed to facilitate the return.

General Guidelines

  • Customer must call Heritage Parts Customer Service to facilitate a return
  • Preauthorization from Heritage Parts is required to process a return or the return will not be accepted
  • Items returned are required to be unused and in selling condition
  • Custom or Special Order Items may not be returned or cancelled
  • Restocking fees may be charged and are determined by the Returns Date Range which begins with the Date of Delivery as the starting point
  • Heritage retains final managerial discretion to accept or not accept any return

Returns Classifications

1. Heritage Parts Error or Cancel / Manufacturer Error or Cancel
  • Heritage Parts retains accountability for providing the customer credit for the returned item
  • No Restock Fee is charged
  • Heritage Parts retains final discretion if we choose to have the item shipped back to Heritage Parts
  • Heritage errors need to be reported within 90 days
2. Customer Error or Cancel for Stock and Non-Stock Items
  • Customer is responsible for the payment of freight for the return of the item
  • Heritage Parts is not responsible for return items damaged in transit. Customer is required to file claim with carrier
  • Returns Date Range begins with the Date of Delivery as the starting point
  • Heritage Parts retains final managerial discretion as to the qualification for the return of an item
Restock Fee Rate for STOCK ITEMS
  • Returns Date Range Restock Fee Rate
  • 0 - 30 Days $0
  • 31 - 60 Days 15%
  • 61 - 120 Days 25%
  • Greater 120 Days Non Returnable
Restock Fee Rate for NON-STOCK ITEMS
  • Returns Date Range Restock Fee Rate
  • 0 - 90 Days 25%
  • Greater 90 Days Non Returnable
3. Warranty Returns
  • Subject to Manufacturer's respective Policy
  • Contact Heritage Parts Customer Service for details

California Proposition 65

The State of California requires that certain warnings be given concerning products which contain chemicals subject to Proposition 65. A complete list of Proposition 65 regulated chemicals is available at Products sold by Heritage Parts may contain chemicals known in the State of California to cause cancer, birth defects or other reproductive harm.  Applicable warnings for these products are available on