Unified Brands Selects Heritage Parts to Join "Unified Circle"
Revolutionary New Program to Increase Support and Productivity for Service Companies and Uptime for the End Customer
FORT WAYNE, Indiana - June 9, 2015 - Heritage Parts recently announced that it has been selected as a preferred parts provider for Unified Circle, a revolutionary new program from Unified Brands, a leading commercial kitchen equipment manufacturer. The Unified Circle program aligns industry leading parts distributors with Unified Brands' existing network of Authorized Service Agents (ASAs) to strengthen the company's aftermarket service delivery.
Heritage excels at supporting ASAs with ready access to the right part at the right time, every time. The overriding goal of Unified Circle is to leverage such capabilities to improve service performance at the local level for the end-user while reducing the total cost-to-serve for the ASAs. Unified ASAs will now source all of their Unified parts from Heritage, or another Unified Circle partner, rather than from Unified Brands directly.
"We have expanded our authorized team for the sole purpose of improving the service experience for our end customer," said Santiago Ramirez, Unified Vice President - Quality/Continuous Improvement. "Unified Circle brings improved parts distribution to our ASA network and expands the Unified team by bringing in partners that will ensure parts are in stock and delivered on time. This is a revolutionary step for an OEM like us to bring in a parts depot to better service our ASAs to help them optimize their customers' uptime."
"Our goal at Heritage Parts is to provide the support Unified Brands' Authorized Service Agents need to grow service revenues and gain market share. Our role in Unified Circle is to ensure Unified Brands ASAs get the parts they need with improved accuracy, speed and efficiency. Ultimately providing a superior Unified Brands' service experience is a win for everyone," said Heritage President and Chief Executive Officer John McDonough. "We are proud that Unified Brands selected Heritage Parts to be a key member of the Unified Circle team."
With unique service offerings to better suit each ASA's business needs, Heritage will provide ease of doing business through additional in-stock inventory, dedicated customer service support with proven parts expertise, 24/7 eCommerce support and expanded hours of operation.
With 120 dedicated parts specialists delivering 99+ percent parts identification accuracy; 98+ percent same day shipping performance on stock items; and the largest inventory of in-stock parts in the industry, Heritage Parts operates from a strong foundation as the leading provider of 100% Genuine OEM replacement parts. To visit Heritage Parts at www.HeritageParts.com.
About Unified Brands
Unified Brands and its Groen, Randell, Avtec, A la Cart, Power Soak and LoLo product lines have leading industry positions in cooking equipment, cook-chill production systems, custom fabrication, refrigeration, ventilation, utility distribution, conveyor systems, continuous motion ware washing systems and meal delivery systems.
As an operating company within the Refrigeration and Food Equipment segment of Dover Corporation, Unified Brands is headquartered in Conyers, Georgia, and has operations in Michigan, Mississippi, Missouri and Oklahoma. Additional information on Unified Brands is available at unifiedbrands.net.
About Heritage Foodservice Group
Founded in 1987, Heritage Foodservice Group is North America's leading provider of genuine OEM replacement parts and authorized aftermarket service for commercial and institutional kitchen equipment. Headquartered in Ft Wayne, Indiana, Heritage is comprised of five business units - Heritage Parts and Heritage Service in the US; and Heritage Parts Canada, R.G. Henderson and Key Food Equipment Services in Canada. The company's continued mission is to provide the highest quality personal care ensuring the customer's success, and to promote OEM partnerships through extension of the OEM's brand and service reach beyond existing networks. Company locations in the United States include: Atlanta; Ft. Wayne; Miami; New Orleans: Orlando; and Oklahoma City. Canadian locations include: Toronto ON; Burnaby (Vancouver) BC; Victoria BC; Kelowna BC; Edmonton AB; Lethbridge AB; Saskatoon SK; and Regina SK.
Jamie Kenny, Public Relations Counsel