Heritage Parts® Celebrates 30 Years of Dedicated Parts Expertise
Focus on Customers and Superior Service Revolutionized the Aftermarket Parts Industry
FORT WAYNE, Indiana – September 21, 2017 – On September 1, Heritage Parts employees celebrated 30 years of successfully providing the Right Part. Right Time. Every Time.
Heritage Foodservice Group was founded in the fall of 1987 on a simple premise – a commitment to customer service and stocking the right part for commercial kitchen equipment. From those early beginnings, Heritage has grown and evolved as an industry leader, creating revolutionary ways to deliver products, industry-best customer service and growing into a multi-national organization to become the largest distributor of 100 percent Genuine OEM parts in North America.
“From our company’s earliest beginnings, we knew, superior customer service, accurate parts identification and fast delivery would be critical to successful service repairs,” said John T. McDonough, Heritage President and CEO. “While our methods have changes over the years, we have delivered on our vision to be the most trusted, customer-focused OEM parts provider in the world. Our mission to provide the highest quality customer care in the foodservice industry and working hard to build lasting relationships with both our customers and OEM partners will continue to be critical to our future.”
“Heritage continues to focus on taking care of our people and building strong relationships with our customers,” said McDonough. “Our team members believe in our organization and deliver every day for our customers.”
Over the years, Heritage has continued to evolve and emerge as the leader in 100% Genuine OEM parts and aftermarket service, including coast-to-coast presence in Canada. Beginning in 2013 with the acquisition of RG Henderson and the additional acquisitions of Key Food Equipment Services in April 2014, and Choquette CKS in June 2015. Heritage Parts is now the single source for the largest inventory of 100 percent
Genuine OEM foodservice replacement parts on the ground in North America and maintains an unparalleled distribution and customer service footprint across the continent supporting a strong service network, foodservice equipment manufacturers and customers
From paper manuals, sales orders in duplicate and phone calls to today’s eCommerce solutions, real time calls from the job site and extensive digital libraries, Heritage has continued to innovate by leveraging unparalleled service while seeking the most advanced technological solutions to help make the customer’s job easier.
Over the years, Heritage has introduced many revolutionary systems to support customers including HeritageParts.com and HeritageParts.ca and more recently, Expert ID360™, a new 3D online visualization tool that eliminates the confusion often associated with online parts ordering by giving customers a dimensional, multi-angle, zoomable view of more than 61,000 parts in the Heritage inventory.
“We are always looking for ways to improve the customer experience and provide the highest quality products and services for customers when they make a buying decision,” said Bryan LiBrandi, Heritage Senior Vice President of Strategic Marketing and eCommerce. “The need to constantly improve will continue to bring forth advancement of innovative technology.”
Today, Heritage Parts is leading the industry from humble beginnings by combining its traditional expert customer service with its robust online solution to create an advanced omni-channel experience. While personalized service and customized solutions will always set Heritage apart, the new eCommerce approach and technology is creating an informative and confident buying experience for customers no matter what purchasing channel they decide to use.
About Heritage Foodservice Group
Founded in 1987, Heritage Foodservice Group is North America’s leading provider of 100% Genuine OEM replacement parts and authorized aftermarket service for commercial and institutional kitchen equipment. Headquartered in Fort Wayne, Indiana, Heritage is comprised of five business units – Heritage Parts and Heritage Service Group in the US; and Heritage Parts Canada, R.G. Henderson, Key Food Equipment Services and Choquette CKS in Canada. The company’s continued mission is to provide the highest quality personal care ensuring a positive service experience, and to promote OEM partnerships through extension of the OEM’s brand and service reach beyond existing networks. Company locations in the United States include: Atlanta; Ft. Wayne; Miami; New Orleans; and Orlando. Canadian locations include: Edmonton AB; Lethbridge AB; Burnaby (Vancouver) BC; Kelowna BC; Victoria BC; Toronto ON; Regina SK; Saskatoon SK; Montreal QC; and Quebec City QC.
Jamie Kenny, Public Relations Counsel