Heritage Parts Expands Service to Saturdays
Featured Article | January 7, 2015
FORT WAYNE, Indiana - January 7, 2015 - Starting January 10, Heritage Parts will expand its hours of operation to include Saturdays, 8:00 a.m. - 1:00 p.m. EST. The customer service and distribution centers will be open to take calls and process orders on Saturday. On-line orders placed anytime on Friday night and Saturday morning will also be processed and shipments that are next day and second day air will be available for shipping on Saturday. All in-stock orders selecting priority overnight shipping will be available for Monday delivery.
"We have always been the leader in providing expert customer service, and now we will be the first replacement parts distributor in our industry to extend our shipping to Saturday so customers can rely on us even more to be there when they need us," said Heritage President and Chief Executive Officer John McDonough. With this service following the launch of HeritageParts.com, Heritage continues to demonstrate its industry best commitment to customer care. "We know our job is to get the right part to the right place, every time. Expanding our hours of operation to Saturdays will meet the critical needs of our customers and deliver solutions to help them do their job and be successful."
With over 800 OEM partners; 120 dedicated parts specialists delivering 99+ percent parts identification accuracy; 98+ percent same day shipping performance on stock items from seven distribution centers across North America; and the largest inventory of in-stock parts in the industry, Heritage Parts operates from a strong foundation as the leading provider of genuine OEM replacement parts. To view the new Heritage Parts online store or to place an order, visit: www.heritageparts.com.
About Heritage Foodservice Group
Founded in 1987, Heritage Foodservice Group is North America's leading provider of genuine OEM replacement parts and authorized aftermarket service for commercial and institutional kitchen equipment. Headquartered in Ft Wayne, Indiana, Heritage is comprised of five business units - Heritage Parts and Heritage Service in the US; and Heritage Parts Canada, R.G. Henderson and Key Food Equipment Services in Canada. The company's continued mission is to provide the highest quality personal care ensuring the customer's success, and to promote OEM partnerships through extension of the OEM's brand and service reach beyond existing networks. Through 120 parts specialists and 100 service technicians, Heritage supports a diverse customer base consisting of, but not limited to, restaurants, retail, hotels, cruise ships, schools, universities, correctional institutions, hospitals, nursing care and service agents. Company locations in the United States include: Atlanta; Ft. Wayne; Miami; New Orleans: Orlando; and Oklahoma City. Canadian locations include: Toronto ON; Burnaby (Vancouver) BC; Victoria BC; Kelowna BC; Edmonton AB; Lethbridge AB; Saskatoon SK; and Regina SK.
Jamie Kenny, Public Relations Counsel