Heritage Foodservice Group Launches heritageparts.com
New 24/7 Online Store Expands the Unique Customer Service Approach Heritage is Known for in the Industry.
FORT WAYNE, Indiana - September 03, 2014 - Heritage Parts, North America's leading provider of replacement parts for commercial and institutional kitchen equipment, has launched an eCommerce website that creates additional ways for customers to research and purchase parts while integrating its expert customer service representatives to enhance the experience.
"Expanding our online reach is critical to the future success of Heritage," said Heritage President and Chief Executive Officer John McDonough. "Heritageparts.com was created to give customers every possible option for researching and purchasing parts. Whether online, via phone or through email, Heritage customers have true 24/7 access to what they need, when they need it. This new web presence will enhance the unique customer service approach Heritage is known for in our industry."
Dedicated to providing parts expertise through personal service and the largest in-stock inventory available, Heritage now offers its customers online access to parts inventory and real time calculation of shipping and handling costs for all parts on heritageparts.com. Customers can view high quality parts images, parts specifications and fits model links, as well as access a library of 50,000 equipment manuals, parts diagrams and schematics to help them find the parts they need with confidence.
Additionally, customers can contact a customer service advisor directly from the website for any additional research and purchases they may need. The new system is integrated with dedicated customer service representatives to create a seamless experience. Heritageparts.com offers features like on-line chat, email, text and call so customers are always connected to the support they want. Customer service representatives can assist with online purchases or still handle orders directly via phone or email.
The online store is designed to be intuitive and easy to navigate. The search engine anticipates requests by auto-correcting and completing key entry. The site is also mobile-friendly and customers can create and manage their account online; apply for tax exempt status; track their order; view order history; and automatically receive appropriate discounts after signing up.
"The highest levels of customer service have always been our standard," said McDonough. "By adding the online store to our sales and service offering, we are giving our customers constant access to what they need, and we're ensuring we have the tools and technology in place to support how our industry operates in today's busy and ever changing marketplace."
With over 800 OEM partners; 120 dedicated parts specialists delivering 99+ percent parts identification accuracy; 98+ percent same day shipping performance on stock items; and the largest inventory of in-stock parts in the industry, Heritage Parts operates from a strong foundation as the leading provider of genuine OEM replacement parts.
To view the new Heritage Parts online store, visit: www.heritageparts.com.
Jamie Kenny, Public Relations Counsel