Skip to content Skip to navigation menu

Frequently Asked Questions (FAQ)

1. My Registration

How do I register?

Time to register. We'll make this quick and painless.

To create a new account on HeritageParts.com, click here and follow the below steps:

  1. Once you're on the "Sign In/Login" screen, select "No" under the "Existing Customer" section.
  2. Complete the "New Customer" form fields.
  3. Click the "Next" button.
  4. At this point, please set your password. It should contain 6 characters.
  5. Congratulations! You've created a new account! Now it's time to login and see what HeritageParts.com can do for you!

close

Why do I need to register?

Creating a HeritageParts.com account is not required to browse the massive library of parts, manuals, product details and product availability. However, when you create your account, not only will you be able to view order history, invoices and tracking information; as a valued HeritageParts.com customer, you'll also receive discounted pricing.

close

What if I forget my password?

It happens to the best of us. We all forget our passwords.

If you're drawing a blank on your account password, click here. Once you enter your email address, we'll send an email your way with directions on resetting your account's password.

PLEASE NOTE: The password is case sensitive.

close

2. My Account Information

How do I view my order status and my order history?

Let's check out your past order history to find a specific part number you are looking for.

To access your order history:

  1. Login to your Heritage Parts account.
  2. Click on the "My Account" button in the upper right-hand side of the page.
  3. Under the Order History heading, click on "view order history".
  4. You will see your order history to find that part number in no time.

close

How do I view tracking information?

HeritageParts.com has shipped your order, but you want to know where it's at NOW...

To check tracking information on an order that you have placed, click the "Track Order" button in the upper, right-hand side of the page. This resource will allow you to view the status of orders you have placed with HeritageParts.com. Click on a specific order's "Tracking Number" to view its tracking information.

close

How do I update my account information?

Keeping your account information up-to-date is simple and convenient on HeritageParts.com!

To update your account information:

  1. Login to your HeritageParts.com account.
  2. Click on the "My Account" button in the upper, right-hand corner of the page.
  3. The "My Account" page allows users to update Address Books, Personal Details and Payment Details.

close

How do I update my shipping address?

To update your shipping addresses:

  1. Login to your HeritageParts.com account.
  2. Click on the "My Account" button in the upper, right-hand corner of the page.
  3. Click on "Manage my shipping addresses" under the "Address Book" heading.
  4. You will be able to view addresses you have saved to your account, add additional addresses, change your default address and remove outdated addresses.

close

How do I update my payment types?

To update your payment types:

  1. Login to your HeritageParts.com account.
  2. Click on the "My Account" button in the upper, right-hand corner of the page.
  3. Click on "Manage my payment details" under the "Payment Details" heading.
  4. You will be able to view the credit cards you have saved to your account, add additional credit cards, change your default credit card and remove outdated credit cards.

close

How do I update my password?

To update your password:

  1. Login to your HeritageParts.com account.
  2. Click on the "My Account" button in the upper, right-hand corner of the page.
  3. Click on "Change my password" under the "Profile" heading.
  4. Type in your current password, followed by the new desired password. Your password must be a minimum 6 characters in length.
  5. Type in your new password one more time and then click "Update Password".

close

How do I update my personal information?

To update your personal information:

  1. Login to your HeritageParts.com account.
  2. Click on the "My Account" button in the upper, right-hand corner of the page.
  3. Click on "Update personal details" under the "Profile" heading.
  4. Click on "Update personal details" link towards the bottom of the profile.
  5. Make necessary changes to your information.
  6. Hit the "Save Updates" button.

close

How do I update my email?

To update your email, please contact us at 800.458.5593 or PartsSpecialist@heritageparts.com. It would be a pleasure to assist you.

close

How do I update my billing information?
  1. To update your billing information, click on the "My Account" button at the top of the page. Here you will find several options to customize your account settings.
  2. Click on "set default payment details" under the Payment Details heading.
  3. From here you will be able to choose a default credit card and update the billing information, as well as to set up a default billing address.

close

How do I set up my tax-exempt account?

To set up a tax-exempt account:

  1. Login to your HeritageParts.com account.
  2. Click on the "My Account" button in the upper, right-hand corner of the page.
  3. Click on the "Profile" heading.
  4. Click on the "Apply for tax exempt" link towards the bottom of the profile.
  5. Complete the Tax Exempt Certificate wizard.
  6. Your Tax Exempt Certificate has been filed and will be processed as soon as possible.

close

3. My Searches

How do I search the HeritageParts.com database?

HeritageParts.com, bringing you and your parts together since 1987.

How to find the right part, at the right time, every time. To us at Heritage Parts, one part matters most - your success.


How do I use the SHOP & SHIP TODAY search box?

The "Shop & Ship Today" search box allows users to search our database using a part number or description.

How do I use the Parts search tool?

  1. Above the "Manufacturer" and "Model (Optional)" dropdown boxes in the right side of the bar, be sure that the "Parts" radio button is selected.
  2. Select a manufacturer from the "Manufacturer" drop down box.
  3. If you wish to narrow your results even further, select a model number from the "Model (Optional)" dropdown box.
  4. Hit the magnifying glass icon located to the right of the "Model (Optional)" dropdown box to activate your search.

How do I use the Manual Search Box?

  1. Above the "Manufacturer" and "Model (Optional)" dropdown boxes, be sure that the "Manuals" radio button is selected.
  2. Select a manufacturer from the "Manufacturer" drop down box.
  3. If you wish to narrow your results even further, select a model number from the "Model (Optional)" dropdown box.
  4. Hit the magnifying glass icon located to the right of the "Model (Optional)" dropdown box to activate your search.

close

How do I view detailed part information?

When reviewing your search results, you can review detailed part information upon clicking on a specific part's picture or part description. Detailed part information includes:

  • Quantity Available
  • List Price
  • Your Price
  • Product Description
  • Product Dimensions
  • FITS Models
  • Multiple Pictures

close

How do I use the fits models section?

Not sure if the part you're looking at will fit your equipment? Then the Fits Model section will make your day.

Check out what specific models a particular part fits into with our Fits Model feature. This feature can be found within a part detail page.

close

Why is Heritage Parts and HeritageParts.com 100% OEM?

We take our promises seriously at Heritage Parts. The quality of OEM parts allows us to deliver the promise of working towards your success.

Generics can be the weak link in your equipment's performance. When you use generic parts, you expose yourself to the following risks:

  • Performance Risk - Generic parts significantly reduce your equipment's life expectancy and performance.
  • Safety Risk - Generic parts can lead to operator or food safety accidents that cause injury or property damage.
  • Liability Risk - Generic parts can nullify your insurance coverage.
  • Warranty Risk - Using generic parts can void any manufacturer's warranty.

close

4. My Orders

How do I place an order?

Placing an order on HeritageParts.com is convenient and user friendly. Follow the below steps to place your order:

  1. Login to your account.
  2. Search for the replacement part you need.
  3. Upon finding the part you need, type the quantity desired and then click the "Add to Cart" button.
  4. When you're ready to check out, select "Your Cart" from the upper right-hand corner of the screen.
  5. Review your order's details and select the "Checkout" button.
    • If need be, you may continue shopping by selecting the "Continue Shopping" button in the lower left-hand corner of the screen.
  6. Select a payment method and enter the necessary information.
  7. Enter desired purchase order number within the "P.O. #" box, if needed.
  8. Enter your shipping address.
  9. Select shipping method.
  10. Review Payment Method, Shipping Address and Shipping Method.
  11. Review parts, quantities and pricing.
  12. Read and agree to the "Terms & Conditions" by checking the box indicated.
  13. Finalize by clicking "Place Order".
  14. A confirmation number will generate and a confirmation e-mail will be sent to your e-mail inbox.

close

What payment methods does HeritageParts.com offer?

HeritageParts.com accepts all major credit cards - Visa, MasterCard, American Express, and Discover. HeritageParts.com also offers Net Terms. To apply for Net Terms, please contact a Heritage Customer Service representative at 800.458.5593 or PartsSpecialist@heritageparts.com

close

How is sales tax determined?

Sales tax rates are determined by the shipping address of your order.

close

How is freight determined?

Getting the right part to you at the right time is important to us.

Factors that determine your order's freight include:

  • Weight and dimensions
  • Number/Size of boxes
  • Destination
  • Shipping method
  • Delivery time
  • Shipping carrier's current pricing

close

5. Heritage Parts Policies

What is the process for warranty?

All parts are subject to the parts manufacturer's warranty. Please contact one of our customer service team members for warranty assistance by calling 800.458.5593 or emailing PartsSpecialist@heritageparts.com.

close

What is the policy for shipping?

The majority of our shipments are made from our distribution center in Fort Wayne, Indiana.

For your convenience, we have included a FedEx shipping map below. Please use this as a resource to estimate the arrival of your order. Do keep in mind that the timeframes mentioned below are based on business days.

FedEx Shipping Map

close

Are shipments complete when they ship out?

HeritageParts.com ships out all orders upon complete fulfillment. Upon shipment of an order, customers will receive a shipping confirmation email containing the tracking number.

If you want a part of the order to ship before the order is complete, please call your customer service representative 800.458.5593 or email PartsSpecialist@heritageparts.com to arrange for a partial shipment.

close

Does HeritageParts.com offer partial shipments?

Partial shipments can be sent out by contacting your customer service representative via email at PartsSpecialist@heritageparts.com or via telephone at 800.458.5593.

close

Does HeritageParts.com offer drop shipments?

Drop shipments can be sent out by contacting your customer service team via email at PartsSpecialist@heritageparts.com or via telephone at 800.458.5593.

close

6. Technical Support

Who do I contact about issues with the website?

For technical assistance please call us at 800.458.5593 or email us at PartsSpecialist@heritageparts.com.

Supported browser types include:

  • Internet Explorer 8.0, 9.0, 10.0 and 11.0
  • Firefox 3.6 to 5.0
  • Chrome 12.0 and 13.0
  • Safari 5.0

close