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September 25, 2019 Podcast

The Day of Digital: A Guide to Customer Service in an Omni-Channel World

This week, the Partscast welcomes Brandi Riley, Heritage Parts Business Development Associate, who breaks down Heritage’s strategy for transforming from a customer-focused analog organization into a customer-focused digital organization. It’s not about replacing customer service; it’s about adding to it with tools and tech that enable you to do business anytime, anywhere on your terms.

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